jbaji's Privacy Policy — Your Information Is Safe With Us

jbaji ("we", "our", "platform") is a trusted online gaming platform in Bangladesh. We believe that protecting your personal information is our first and foremost responsibility. This privacy policy ("policy") applies to all users ("you", "user") who use jbaji's website, applications, or services.

"Personal information" as used in this policy means any information by which you can be directly or indirectly identified — such as your name, address, phone number, email address, financial details, or digital identity.

jbaji collects your information in the following ways:

2.1 Information Collected at Registration

• Full name and date of birth
• Valid email address
• Mobile number
• Password (stored in encrypted form)
• Preferred currency (BDT/Taka)

2.2 Information Collected for Identity Verification (KYC)

• National Identity Card (NID) number
• Copy of passport or driving licence (where applicable)
• Scan of photo ID
• Proof of address (utility bill or bank statement)

2.3 Financial Transaction Information

• Deposit and withdrawal history
• Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
• Transaction amounts and dates

2.4 Automatically Collected Information

• IP address and device type
• Browser version and operating system
• Time and date of platform access
• Gaming history and session data
• Cookies and similar tracking technologies (see Section 6 for details)

jbaji uses the information collected from you only for the following legitimate purposes:

3.1 Providing Services

Your information is used to create and manage your account, process deposits and withdrawals, ensure gaming services, and manage VIP membership.

3.2 Identity Verification and Security

The KYC process is carried out to prevent fraud, ensure compliance with anti-money laundering (AML) requirements, and protect account security.

3.3 Communication and Support

Your contact information is used to provide 24/7 live chat support, send transaction confirmation messages, account-related notifications, and promotional offers (if you have given your consent).

3.4 Service Improvement

Anonymous analytics data is used to analyse user experience, resolve technical issues, and improve the overall performance of the platform.

3.5 Legal Obligations

Certain information is legally required to be retained and provided in order to comply with applicable laws, regulations, and regulatory requirements.

jbaji applies industry-standard security measures to protect your personal information. Our security framework is as follows:

• SSL/TLS Encryption: All information transmitted between your browser and our servers is protected by 256-bit SSL encryption.
• Database Encryption: Sensitive information stored in our database is kept in encrypted form and is never stored as plain text.
• Access Control: Only authorised staff can access user information, and only when there is a specific need to do so.
• Two-Factor Authentication (2FA): Two-step verification is available to strengthen account security.
• Regular Security Audits: Our systems undergo regular internal and external security assessments.
• Data Backup: Regular backups are taken to reduce the risk of data loss.

jbaji does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Payment Processors

Necessary transaction information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete your financial transactions. These organisations are governed by their own privacy policies.

5.2 Game Providers

Gameplay data may be shared with our game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe. However, this data is always sent anonymously or pseudonymously.

5.3 Legal Obligations

If we are required to provide information under a court order, a lawful request from a government authority, or applicable law, we will do so. Where legally possible, we will try to notify you in advance.

5.4 Corporate Restructuring

In the event of a company merger, acquisition, or asset sale, user information may be transferred. In such cases, the new entity will be required to follow this privacy policy.

The jbaji website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

6.1 Essential Cookies

These cookies are essential for the basic functioning of the platform — such as maintaining login sessions, security verification, and remembering language preferences. They cannot be disabled.

6.2 Performance Cookies

These cookies tell us which pages are visited most often and where users encounter difficulties, so we can improve the quality of our services.

6.3 Managing Cookies

You can control or delete cookies at any time from your browser settings. However, disabling essential cookies may affect your ability to use some features of the platform.

As a jbaji user, you have the following rights regarding your personal information:

• Right to Access: If you want to know what information we hold about you, please contact our support team.
• Right to Rectification: If any of your information is incorrect, you can request that it be corrected.
• Right to Erasure: In certain circumstances you can request that your personal information be deleted — however, we are obliged to retain some information due to legal requirements and the need to prevent fraud.
• Right to Restrict Processing: In certain circumstances you can request that the processing of your information be restricted.
• Right to Object: You can object to direct marketing communications.
• Right to Data Portability: You can request your information in a machine-readable format.

To exercise these rights, email [email protected] or contact our 24/7 live chat support. We will verify your request and endeavour to respond within the required timeframe.

jbaji strictly provides services to those aged 21 and above. We do not knowingly collect information from any minor.

Age verification steps are in place during the registration process. If we become aware that a minor has registered on our platform, that account will be closed immediately and the information collected will be deleted.

If you believe a minor is using jbaji, please contact us.

jbaji retains your personal information only for as long as it is needed to fulfil the relevant purpose or as required by law.

9.1 Active Accounts

All necessary information is retained while your account remains active.

9.2 After Account Closure

Even after an account is closed or deactivated, financial transaction records, KYC documents, and other mandatory information will be retained for a specified period in accordance with applicable law.

9.3 Logs and Technical Data

Server logs and similar technical data are generally kept for a limited period for security purposes.

jbaji reserves the right to partially or fully update this privacy policy at any time. When changes are made:

• The updated policy will be published on this page and the "Updated" date will be changed.
• For significant changes, you will be notified via your registered email or through the platform.
• Continuing to use the platform after changes have been made means you accept the new policy.
• If you do not agree with the updated policy, you may request that your account be closed.

We recommend you visit this page from time to time to stay informed about the latest policy.

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Our privacy team is committed to resolving your matter as quickly as possible.